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Sir
With reference to the above, I wish to inform you that I had filed a TDR Ref No: ekt2013012406826329 for PNR No: 2342041703 at 2:45am on 24th Jan, as the Train was delayed by more than 3 hours. The scheduled time was 11:45pm on 23rd Jan and the train left at 06:30am on 24th Jan (nearly 7 hours late).
Hence I filed a TDR and I find that I have been refunded Rs 1070.00, whereas ticket charge was Rs 2265.00.
The rules say:
"No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below:
Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms."
Under the circumstances full fare refund has to be given to me and this has not been done.
With reference to the above, I wish to inform you that I had filed a TDR Ref No: ekt2013012406826329 for PNR No: 2342041703 at 2:45am on 24th Jan, as the Train was delayed by more than 3 hours. The scheduled time was 11:45pm on 23rd Jan and the train left at 06:30am on 24th Jan (nearly 7 hours late).
Hence I filed a TDR and I find that I have been refunded Rs 1070.00, whereas ticket charge was Rs 2265.00.
The rules say:
"No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the journey commencing station provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule (1) of rule 6 .Which is given below:
Full refund will be permitted even after the departure of train in the event of train running more than 3 hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the distance of the ticket is more than 500 Kms."
Under the circumstances full fare refund has to be given to me and this has not been done.
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